What is considered a "project" with the IT department?
With the IT department now being in-house as of July 2020, any IT products and services that meet any one of the criteria below will need to go through a process of selection, prioritization and approval through the decision framework.
Any work that has an IT Component or requires the use of IT resources (including staff time) AND meets at least one of the following criteria
- Cost: Greater that $5,000 or
- Time: Greater than 7 days (40 hours) of IT staff effort or
- Degree of Impact: Affects a significant portion of the building or system or
- Scope/Complexity: Two or more departments involved
IT Component refers to all information technology products and services. This encompasses all hardware, software and applications running on or accessing the library infrastructure, and the human resources that support them. This definition includes but is not limited to:
- Common IT connectivity infrastructure across the system (e.g. voice and data networks, wired and wireless connectivity, access to the Internet, cloud).
- Computing (e.g. servers and storage, end user devices including desktop computers, laptops, tablets, phones)
- End user and enterprise wide applications, on site and cloud (e.g. Google Workspace, Citrix Remote Workspace, Polaris, Pelorus, Bridge, etc.)
- Video (e.g. video applications on the network, streaming, security video, digital signage, wayfinding, editing software, etc.)
- Patron-facing technology (e.g. self checks, automated material handlers, public computers, tablets, etc.)
- Peripheral technologies (e.g. print devices, TVs, scanners, monitors, cameras, etc.)
- Security infrastructure - both physical and cyber/network based.
Projects with an IT component that do not meet any of the criteria above should be submitted via the IT service ticket system as a request for service, support or consultation.
How do I initiate a project?
All potential IT projects need to have a project request created and submitted through Team Dynamix. The objective of the request is to provide the IT department with the information necessary to determine the initial size and complexity of the project, classify the project and route through the next steps.
What happens next?
Submission of the project request in Team Dynamix triggers automated creation of a project ticket in Team Dynamix, at this point the request will follow the process defined as part of the system priorities for all projects.
How do I complete a project request in Team Dynamix?
- Select the "IT Project Request"
- Complete the project information, mark complete and submit.
Helpful Information
- All projects must be approved by the manager of your department, so please ensure you have their approval before submitting an IT project request.
- You may save this project request via the "Save" button and revisit it for edits and changes prior to submission.
- You must mark the request complete via the "Mark Complete" button in the General page before you can "Review and Submit" the project request.
- The link to Review and Submit is found on the left hand menu
- The project is submitted by the "Submit" button on the Review and Submit page
How do I view my existing project requests?
To access your existing project information, please Sign In using the link in the top right hand corner of your screen. Once signed in, you will find your project requests, including status under the Services tab/Project Requests.
How do I view my existing projects?
To access your existing project information, please Sign In using the link in the top right hand corner of your screen. Once signed in, you will find all your project information including project status and project news feeds under the Projects/Workspaces tab.