How to Submit a Maintenance Service Request Through MicroMain

Note:
Only authorized users are able to submit Maintenance requests through MicroMain. If your role requires this permission, please contact your manager.

To submit a Maintenance service request:

  1. Log into the Service Request Portal at https://slcpl.org/ticket
     
  2. To open the New Service Request form, do one of the following:
    • On the Home page, select New Service Request, OR:
    • On any page, select New Service Request on the left navigation menu.
       
  3. The Service Requests > New Service Request page opens.
     
  4. Fill in the service request form:
    • Select your branch/location from the Site field.
    • Skip the Asset field. 
    • Enter the Location where the issue has occurred or where the device is located. 
      1. Be as specific as possible. For example, “Main Library, L1, front desk in the IT office”
    • Skip the Service field. 
    • Enter a Description of the issue you are observing or the service you are requesting. 
      1. Be as specific as possible. For example: "The first sink in the women's restroom on L1 is clogged."
         
  5. To submit the service request, select Submit. 
    • Note: the “Save” button saves your service request as a draft. It does not send it anywhere. Be sure to use the Submit button to make sure your service request gets sent to the Maintenance team.
       
  6. A pop-up will appear asking if you’re sure you wish to submit the service request. Click OK to continue.
     
  7. The Service Request page opens and the new service request appears on your list of submitted service requests, where you can check back for updates as needed.
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