How to Submit an IT Service Request

All staff members have the ability to submit IT service requests. To submit a request:

  1. Visit https://slcpl.samanage.com
     
  2. Click Sign In With Google

     
  3. Log in using your Library credentials
     
  4. Submit your request using the Highlighted Services options, or by clicking on the links to submit an Incident or Service Request
     
  5. In your request description, be as specific as possible. Include information such as:
    1. The device's asset tag
    2. What you were doing before, during, and after the issue occurred
    3. What steps or actions you’ve already taken to try to resolve the issue (For example: “I was trying to print a PDF from my Chromebook this morning and the printer has been non-responsive since. I’ve restarted my computer and the printer, but it still won’t print.”)
       
  6. Click Create at the bottom of the page (for new incidents) or Request Item in the upper right-hand corner (for service requests)
     
  7. You will receive an email confirmation that includes a link to keep track of your requests.

IMPORTANT:
The IT team will communicate with you about your request through the ticket you created using the steps above. Be sure to read any emails sent to you regarding your ticket, as the IT team may be trying to collect additional information required for them to resolve your request.  For further details on the workflow for your request, please visit the SLCPL Procedure Manual site.

You can check the status of any submitted request under the My Requests box in the service portal.

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