Search5 Results

Resources designed to equip Public Service staff with library-specific Spanish vocabulary to provide basic assistance at any service desk.

Staff FAQs regarding Intellectual Freedom, Equity, and Collection Development policies.

There are situations when we need support/backup or if we need to disengage from a difficult or uncomfortable situation. All departments and branches are different, so managers should work with their staff to come up with a plan that works for your team.

FAQs regarding the review process after a patron submits a statement of concern form for each title.

It's more effective to communicate policy rather than engage in debate. Public libraries exist to provide access, not defend content. This guide will assist staff in responding to patron concerns. Please review the policy before engaging with a patron.